FAQ  


IBeRemit Banking Security Message

 

1. What is e-Remit?

IBeRemit is a Web based product of Indian Bank, Singapore using which customers can apply for INR eRemit by online debit to their account with DBS / POSB / UOB / Citibank, members of the eNETS (DEBIT) payment system.

Subject to KYC /AML/CFT norms applicable to remittances and regulatory compliance.

 

 

2. Who can use this facility?  

This facility can be used by all individuals who are Residents of Singapore like Singapore Citizens/Permanent Residents / Employment Pass Holders / Work Permit holders who have Internet Banking Facility with the above Banks viz., DBS/POSB/UOB/Citi Bank Singapore.  

 

3. What are the facilities provided by e-Remit?

Apply for INR eRemit on Indian Bank Branches in India where the remitter has a SB or CA (NRO/NRE account).

The above services / facility are in integration with 'eNETS' (Debit) payment gateway to the debit of remitters / customers Account with DBS / POSB / UOB / Citibank participating Banks of the eNETS payment system.

 

4. How can I apply for this facility?  

Please fill in the Registration form (online) and download/print from the website and register personally at Indian Bank, Singapore at No 3 Raffles Place, Bharat Building, Singapore - 048617. The documents to be brought along for the purpose of registration are Passport & NRIC/PR/EP/Work Permit etc and a passport size photograph. On successful registration, IBeREMIT USER ID and Password will be issued which can be used for logging onto IBeRemit for all future transactions. The registration form is also available at our Counters. You need to come to the Bank premises once to avail this facility. All future transactions can be done at your convenience through internet by logging to our website as above.   

 

5. Can I change my Personal details as provided by me at the time of registration?

Yes, you have the option to change some of the personal details such as Address, telephone number,2FA handphone number, email etc through the "Personal Details" option.

 

6. What should I do if I have forgotten my password?

If you have forgotten your Password, please contact / visit the Branch with proper identification documents as submitted at the time of registration and a duplicate will be issued.

 

7. How can I use the e-Remit system?

You can log onto the 'IBeRemit ' site using the USER ID and Password given at the time of registration. You will be prompted to change the Password on first login. Subsequent to change of password, the following options are available:  

  • Personal Details.
  • Branch Locator.
  • Transaction History.
  • Exchange Rate Enquiry.
  • Application for eRemit.

You can choose the option appropriate for your requirements. Most of the menus have drop down options to facilitate easy selection.  

 

8. What is the use of Branch Locator option?

The Branch Locator option allows you to search for INDIAN BANK branches in India. 

 

9. What is the Transaction History option?

The Transaction History option allows you to view your last 10 successful transactions with the following details:

 

  • Date of Transaction.
  • Beneficiary Name.
  • Beneficiary Branch details.
  • Foreign Currency Amount.

If the particulars (beneficiary name, branch name/code) are the same as that of a previous remittance, which you had successfully concluded earlier, then this particular MT can be selected from the Transaction History option without the need to input the particulars again. Every field can, of course, be edited. 

 

10. How do the "Application for eRemit" module work?

For applying for an eRemit you have to go to the respective menu option i.e. Application for eRemit and fill in the necessary particulars like Beneficiary Name, Amount, Branch name/code, mode of collection etc. If the particulars (beneficiary name, branch name/code) are the same as that of a previous eRemit, which you had successfully concluded earlier, then this particular eRemit can be selected from the Transaction History option without the need to input the particulars again.

 

11. How is the payment for the transaction to be made?

Once you submit the application, the eNETS Payment Gateway Module enables you to make payment from your Saving Bank or Current Account in Singapore Dollar with one of the eNETS enabled Banks (DBS/POSB/UOB/Citibank) in Singapore. For such payment you are required to use the Internet Banking USER ID and Password provided to you by your eNETS Bank. After successful authorization of the transfer of fund by you, the eNETS bank will debit your account and transaction reference number will be generated by that Bank for your reference.

 

12. What is the maximum amount of transaction that can be done in a day?

INR Equivalent of SGD 20000 or the Limit to your online Banking with participating Bank whichever is less.  

 
13. What are the methods of sending remittances and what are the applicable charges?

 

Options available

Remarks
Time schedule * 
Charges in SGD **
1.

eRemit 

Remittance will be made to Beneficiary`s account in Indian Bank branch 1-2 working days
6

*  All time schedules provided are exclusive of holidays either at Singapore or at the destination point
** All charges mentioned above are irrespective of the amount and are subject to change without prior notice

For remittance in any other currency please contact the Branch for details of charges.

** All charges mentioned above are irrespective of the amount and are subject to change without prior notice

Indian Bank - Speed Remit is a faster mode of sending remittances to India

For remittance in any other currency please contact the Branch for details of charges.
 
14. What is Indian Bank-Speed Remit?

INDIAN BANK-Speed Remit is a faster mode of sending remittances to any of our branches in India, 

Please visit our website for more details.

 
15.What is the time limit for my transaction to be processed on the same day?
All successful applications received by 3 pm on working days will be processed on the same day. Applications received after 3 pm will be processed on the next working day on a first come first serve basis.
 
16. How will I know the status of my remittance?
The status of your remittance will be posted on our website on real time basis. The information can be accessed by logging onto the e-Remit site using your USER ID and Password.
 
17. What should I do if I encounter any problems during IBeRemit?
If you encounter any problems during your IBeRemit session, please contact our officials on the helpline numbers given on the website and they will be glad to help you solve the problem.
 
18.What can I do to ensure secure IBeRemit?

To ensure secure IBeRemit, the following precautions are necessary :-


  • Remember your password: Your password is private information that should be kept to yourself.
  • Change the password from time to time
  • Format of Password : Password should be at least 6 characters long and subject to a maximum of 12 characters. The Password must be alphanumeric and requires a minimum of one alphabet and one numeral. Special characters are not acceptable. Avoid selecting simple or suggestive passwords like names of family members etc which can be guessed.
  • Format of Password : Password should be at least 6 characters long and subject to a maximum of 12 characters. The Password must be alphanumeric and requires a minimum of one alphabet and one numeral. Special characters are not acceptable. Avoid selecting simple or suggestive passwords like names of family members etc which can be guessed.
  • Remember to Logout: After your session, it is important to log out by choosing the logout option to terminate the session. As an additional safety measure the browser window may be closed after logout to prevent the use of Back button to view your accounts.
  • Do not leave your PC unattended during login sessions.
 
19.What is 2FA-Two Factor Authentication?

Once you enter the logon screen using the User ID and Password provided to you u will be directed to the second screen prompting you to input the 2 FA one time password. Simultaneously you will receive the 'OTP' in the designated Hand phone. You may input the same.

 
 
 

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